Refund policy

Returns and refunds

Timeframe

You have 30 calendar days from the day you receive your order to request a return. After that period we cannot process the request.

Condition of the product

The piece must be unused, in the same condition in which you received it and in its original packaging. Every piece is made by hand from recovered material, so small variations in color, texture and finish are inherent to the technique and are not considered defects.

Pieces that cannot be returned

Corporate, customized or made-to-order pieces cannot be returned for change of mind, because they are produced specifically for each project. If one arrives with a manufacturing defect, we will resolve it with you.

How to request a return

Write to us at contacto@mitz.mx with your order number and a photo of the piece. We will confirm whether it qualifies and tell you how to send it back.

Shipping costs

The cost of return shipping is covered by the buyer, unless the piece arrived with a defect or the order was wrong on our side. In those cases we cover it.

Refund

Once we receive and check the piece, we issue the refund to the same payment method used for the purchase. How long it takes to appear depends on your bank or card issuer.

Exchanges

If you would like a different piece, the fastest route is to request the return and place a new order.